We are proud to say that we are strict abiders of the Clean Energy Council Solar Retail Code of Conduct.
This Code deals with matters relating to the marketing and sale of PV systems to ensure PV retailers also maintain a standard that will benefit consumers and the industry.
This non-prescribed voluntary code of conduct (the Code) aims to promote best practice measures and activities for retail businesses selling solar photovoltaic (PV) systems.
This Code is for retail businesses that want to demonstrate the commitment they have to promoting responsible activity and development in the renewable energy sector across Australia
The Code is a self-regulated scheme designed to provide consumers with confidence that solar retailers will act in compliance with (and where appropriate, go beyond) relevant federal and state laws and regulations, and conduct their business in a professional and ethical manner.
These are only a few of the many rules and legislations that our energy consultants and installers abide by:
Any advertisements, promotions, quotations and statements produced must be legal, truthful, and comply with all relevant legislation. Signatories must:
(a) Ensure all state and federal government incentive schemes are honestly and accurately represented, including not misrepresenting an association with government, or falsely claiming to be part of a government scheme;
(b) Not provide any false or misleading claims relating to the company, product or services being offered including system performance, stocks and substitution of products;
(c) Clearly attribute any claims relating to performance and savings to a reputable source;
(d) Advertise the total price as prominently as they advertise a component of the price;
(e) Provide information that is specific to the state or region of advertisement; and(f) not engage in any misleading or deceptive conduct in relation to the price, value or quality of goods or services
Signatories must adhere to ethical sales and quoting practices during all steps of the process, including but not limited to:
(a) Avoiding high-pressure sales tactics that induce consumers to make hasty or uninformed decisions about the product and technologies they are selecting. High-pressure sales tactics can be defined as (for example):
(i) Seeking to sell products to individuals who, or organisations that, are clearly unable to understand the information and/or the contract they are being asked to enter into. For example, deliberately targeting consumers who are vulnerable due to mental illness or physical disability, age, learning difficulties, or speaking English as a second language;
(ii) Offering inflated prices and then discounts for agreeing to sign on the day or for providing testimonials and/or providing referrals;
(iii) Revisiting the consumer’s premises uninvited intending to pressure the consumer;
(iv) Applying psychological pressure (by appealing to the consumer’s fears, greed or vanity), to persuade the consumer to make a quick purchase decision;
(v) Employing badgering techniques, such as making frequent telephone calls, to pressure individuals or organisations into signing contracts; and
(vi) If the consumer reasonably feels they have been subject to high-pressure sales tactics then this may also be considered to constitute such tactics.
A written contract must be provided to the consumer that shows:
(a) An itemized list of the goods to be supplied;
(b) The total price of all goods and services;
(c) The total value of any discounts, STCs, Goods and Services Tax (GST) and
rebates as applicable;
Before the contract is signed the Signatory must provide the consumer with the
address of the local office or showroom, or a telephone number where any queries
can be answered.
These are only a few of many legislations that we enforce in our business
To find out about the rest of the code Click Here