Privacy Policy & Terms of Use


Privacy Policy, Disclaimer & Terms of Use for https://www.trustedsolar.com.au


The business of Trusted Solar t is marketing and involves the collection of Personal Information from individuals who may be interested in a specific type of service, and the sale of this personal information to our clients, who are businesses that provide services in the area for which the personal information was collected. Trusted Solar is owned by Bereen International.

We use advertising, for example on social media sites and search engines, to attract individuals that may be suited for business products or services of our clients. We are up front and open about what we do, and this Privacy Policy sets out how we collect your personal data, what we do with it, who we give it to, how we keep it safe and how long we store it for. Although we sell personal data, we believe that transparency is important, and we strive to do our best to protect your personal information in accordance with this Privacy Policy.

At Trusted Solar, we collect and manage user data according to the following Privacy Policy.

Data Collected

We collect information you provide directly to us. For example, we collect information when you create an account, subscribe, participate in any interactive features of our services, fill out a form, request customer support or otherwise communicate with us. The types of information we may collect include your name, email address, postal address, credit card information and other contact or identifying information you choose to provide.

We collect anonymous data from every visitor of the Website to monitor traffic and fix bugs. For example, we collect information like web requests, the data sent in response to such requests, the Internet Protocol address, the browser type, the browser language, and a timestamp for the request.

We also use various technologies to collect information, and this may include sending cookies to your computer. Cookies are small data files stored on your hard drive or in your device memory that helps us to improve our services and your experience, see which areas and features of our services are popular and count visits. We may also collect information using web beacons (also known as “tracking pixels”). Web beacons are electronic images that may be used in our services or emails and to track count visits or understand usage and campaign effectiveness.

Use of the Data

We only use your personal information to provide you the Trusted Solar services or to communicate with you about the Website or the services.

We employ industry standard techniques to protect against unauthorized access of data about you that we store, including personal information.

We do not share personal information you have provided to us without your consent, unless:

– Doing so is appropriate to carry out your own request

– We believe it’s needed to enforce our legal agreements or that is legally required

– We believe it’s needed to detect, prevent or address fraud, security or technical issues

Sharing of Data

We don’t share your personal information with third parties. Aggregated, anonymized data is periodically transmitted to external services to help us improve the Website and service.

We may allow third parties to provide analytics services. These third parties may use cookies, web beacons and other technologies to collect information about your use of the services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information.

We also use social buttons provided by services like Twitter, Google+, LinkedIn and Facebook. Your use of these third party services is entirely optional. We are not responsible for the privacy policies and/or practices of these third party services, and you are responsible for reading and understanding those third party services’ privacy policies.

Cookies

We may use cookies on our site to remember your preferences.For more general information on cookies, please read “What Are Cookies”.

Opt-Out, Communication Preferences

You may modify your communication preferences and/or opt-out from specific communications at any time. Please specify and adjust your preferences.

Security

We take reasonable steps to protect personally identifiable information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. But, you should keep in mind that no Internet transmission is ever completely secure or error-free. In particular, email sent to or from the Sites may not be secure.

About Children

The Website is not intended for children under the age of 13. We do not knowingly collect personally identifiable information via the Website from visitors in this age group.

Changes to the Privacy Policy

We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used.

If we make major changes in the way we collect or use information, we will notify you by posting an announcement on the Website or sending you an email.

DISCLAIMER

Our websites and social media ads commonly refer to government incentives, referencing various federal and state incentives (such as the Small-scale Renewable Energy Scheme linked here). These incentives are in no way affiliated or managed by Trusted Solar.

Our websites and social media ads commonly refer to getting ‘paid to go solar’. This may refer to relevant government incentives and / or feed in tariffs offered by energy providers

Our websites and social media ads commonly refer to getting ‘solar for no net cost’, ‘getting solar without being out of pocket’ and similar variations. This refers to where a homeowner will purchase solar on finance whereby the combined solar savings plan plus reduced power bill is LESS than the power bill prior to the solar installation. It is important to note that not all homes are suitable for ‘no cost solar’ and we are clear and transparent in our advertisements that homes need to qualify.

Some of our advertisements reference Google and online reviews of our installation team or of our partner installation team. This is calculated by searching for (at the time of writing the ad) the number of reviews and rating of our partner network on sites such as Google, Trustpilot, Facebook and other online review sites.

Some of our advertisements reference the number of installations our installation team has conducted. This is calculated based on the number of enquiries we have passed onto our installation partners divided by proportion of enquiries that turn into a solar installation for our customers. Note that we don’t receive this feedback from all of our installation partners so it is estimates only.

 

support@trustedsolar.com.au